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Frequently Asked Questions

Help! I ordered the wrong ring size- what can I do?

If you purchased a ring without engraving on the inside- we can exchange the original for the size you need at no extra cost to you.

 

If your ring has engraving- I can size the ring up or down 2 full sizes from the original. ( ex- ordered a size 8, this can be sized down to a 6 or up to 10) If you need to go up or down more than 2 sizes, I recommend ordering a new ring.

Resizing on all sterling silver rings costs $25, resizing on gold rings starts at $50

Are VAT & other taxes included with the cost?

I'm happy to ship anywhere in the World, though I am not responsible for VAT or other import taxes and fees you may incur via your local customs office.

UK Buyers specifically: Anything worth more than £15 which is imported to the UK from a non-EU country is subject to VAT at 20% of the item value, plus an additional £8 handling fee. I am not able to mark your item as “gift” or mark it at a lower value, as that would be considered fraud and could land my business in hot water. Please take this into consideration when making your purchase.

I need to return an item, what items are returnable?

Pieces marked as OOAK are returnable, but will incur a %20 restocking fee.  Any piece of jewelry that has been engraved is not returnable as it is near impossible for me to resell any item that has been personalized. Please contact me with your order number if you wish to return an item ( email:claire@skollandjewelry.com)

++Please notify within 7 days of receiving your order that you plan to return an item. After 7 days I can only issue a shop credit or exchange.++ Any item returned needs to reach me within 14 days of original receipt.

Buyers are responsible for return shipping, any item that is returned must be returned in its original condition and unworn. If an item shows visible signs of wear it will incur a refinishing fee  -%20 of the order amount before tax.

If any additional postage is required to receive the returned item, it will be deducted from the initial amount paid.

Running my LLC is a full-time job. Any item made in this shop takes an hour of my life ( at a minimum) to complete, please purchase seriously.

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